On-line Legal & Privacy Statement
This privacy statement explains our on-line policies and practices pertaining to customer information. It is our goal to assist with understanding how we collect and use information through this website, and how you can contact us if you have any questions or concerns. We value our customers and through this communication of our data handling practices we hope to facilitate a trusting and long-lasting relationship with you.
Our Organization and Website
We are an authorized dealer of FCA brand products and services. This On-line Privacy Statement describes the way that this website collects and uses your personal and non-personal information that we collect or that you provide through this website. Our website provides information about certain FCA brands of automobiles and products. Although we are an authorized dealer of FCA products and services, we make no representations on behalf of FCA Canada Inc. or their affiliated companies.
The business purpose of this website is to provide you with on-line information about our dealership and our products and services. This On-Line Privacy Statement outlines the information we may collect and how we may use that information in the course of conducting our business. This Statement also describes the protections in place against collecting and using children's data.
Personally Identifiable Information We Collect From You and Methods of Collection
During a normal visit to our site personally identifiable information about you, such as your name, mailing address, email, and telephone number, is not collected unless you provide it to us voluntarily. If you opt not to provide us with personal information, you can still access our websites; however, you may be unable to participate in certain promotions, have an order fulfilled, receive product information (such as a quote on a product), or qualify for a credit application, if applicable.
How We Use the Personally Identifiable Information We Collect
Personally identifiable information collected on our website or other integrated sites may be used to:
- Fulfill a request such as send marketing or promotional materials, including e-mails, or other information
- Fulfill and deliver an order for goods or services such as a request for quote
- Respond to your comments or requests for information
- Meet a request for or to develop new products or services
- Generate site analytics to help improve our site layout, content, product offerings and services
- Comply with legal requirements
Aggregate Information We Collect From You and Methods of Collection
When browsing, our website does collect "aggregate" information, which is non-personally identifiable information. This means that we do not track this information on an individual basis that identifies you, but rather accumulate this information on an aggregate basis that includes all site visitors. Non-personal information includes tracking the site pages visited or the amount of time spent on our site.
When you visit our website a server housing the pages automatically generates a "session log." We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we're providing is being used.
When you view one of our websites or interactive advertisements, we may use "cookies" to collect aggregate data. A "cookie" is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies. A "session" cookie is stored only in your computer's working memory (RAM) and only lasts for your browsing session. When you close all of your browser's windows, or when you shut down your computer, the session cookie disappears forever. A "persistent" cookie is stored on your computer's hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies; however, this may prevent you from having access to some site functions or features.
How We Use the Aggregate (Non-Personally Identifiable) Information We Collect
Non-Personally identifiable information collected on our website or other integrated sites may be used to:
- Compile aggregate and statistical data to help in website design and to identify popular features
- Measure site activity to allow us to update our site to better meet user wants and needs
We utilize session log data and your personal and non-personal data for the purpose of performing analytics on the users' experience while visiting this site. This analysis:
- Is performed on an aggregate level and does not identify you or your information personally
- Involves the use of a third party vendor acting on behalf of us
- Is performed in order to improve our website and the user experience
- May include the use of session and/or persistent cookies to track user movement across this and other websites or to track other events within or across this and other websites
May be shared with other entities where deemed appropriate
Sharing Your Information
Personal information you provide to us in the course of requesting a product or service through this website may be gathered and stored in our database and be used for purposes of contacting you for promotional offers, marketing programs, or other communications from this website or other associated websites.
We do not sell, rent, share or otherwise provide your personally identifiable information provided to us through this website to others except as stated and as otherwise permitted by law.
We may share personal information that we collect through this website with other companies within our family of companies or our business partners and affiliates. Our "family of companies" is the group of companies related to us by common control or ownership. Our business partners and affiliates may include other companies that provide related products or are integrated on our website. We share information within this "family" as a normal part of conducting business and offering products and services to our customers.
Site metrics for our website may be shared within our family of companies and within FCA Canada Inc. including its parent companies or affiliates. The information shared will be aggregate data and will not include any of your personally identifiable information.
Links to Other Sites
We may provide links to other websites. We encourage you to review the privacy statements of sites to which you are linked so that you may understand how those sites collect, use and share your information. We cannot be responsible for the privacy policies or other content or data handling practices on websites linked to our website or a third party website.
If you have any questions or comments concerning this privacy statement or have any questions regarding the contents of this website please contact us at insert Dealer's contact information.
All text, images, graphics, animation, videos, music, sounds, UI, data and other materials on this site are subject to the copyrights and other intellectual property rights of the dealership, FCA, and our affiliated companies or licensors. Materials on this website may not be copied for commercial use or distribution, nor may these materials be modified or reposted to other sites.
All trademarks displayed on this site are subject to various trademark rights. These trademarks include, but are not limited to, product brand names, vehicle model names, slogans, and logos and emblems. The unauthorized use of any trademark displayed on this site is strictly prohibited.
Changes in Policy
Sharing Your Information with FCA Canada
We may also share personal information you provide to us through this website with FCA Canada Inc. and its parent companies and affiliates who in turn may share such personal information as purposes described herein and as permitted by applicable federal or provincial privacy laws. This sharing may be desirable in order to honor your request for a price quote on a vehicle, to provide information for purposes of contacting you in the regular course of business and for other permissible uses. We may disclose your personal information, without notice, if permitted or required to do so by law.
Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Peel Chrysler (1991) Inc. is committed to excellence in serving all customers including people with disabilities.
Providing Goods and Services to People with Disabilities
1. Customer Service Standards
Peel Chrysler (1991) Inc. is committed to excellence in serving all customers including people with disabilities. Peel Chrysler will meet the accessibility needs of persons with disabilities in a timely manner. This policy shall be made publicly available on the Peel Chrysler website and, on request, be provided in an accessible format.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Those that require service animals will be granted all reasonable accommodations.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
Notice of temporary disruption:
Peel Chrysler will notify customers promptly in the event of a planned or unexpected disruption to services or facilities for customers with disabilities. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the entrance/ storefront main entry to location.
Training for staff:
Peel Chrysler will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
Managers, Sales People, Business Managers, Assistant Managers, & Service Advisors.
This training will be provided to staff during their probationary period within a maximum of 90 days from their date of hire.
Peel Chrysler will keep track of training records, including the name of the employee and date training was completed.
Training will include:
· An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the
requirements of the customer service standards plan
· Peel Chrysler's (1991) Inc plan related to the customer service standard
· How to interact and communicate with people with various types of disabilities
· How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
· What to do if a person with a disability is having difficulty in accessing Peel Chrysler's goods and services.
Staff will also be trained when changes are made to our plan.
Customers who wish to provide feedback on the way Peel Chrysler provides goods and services to people with disabilities can e-mail at firstname.lastname@example.org or verbally inform Store Management.
All feedback will be directed to the Health and Safety Committee Customers can expect to hear back within 24 hours.
Complaints will be addressed according to our organization's regular complaint management procedures.
Modifications to this or other policies:
This policy shall be reviewed and updated every five years.
Any policy of Peel Chrysler that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
2. Employment Standards
Peel Chrysler is committed to fair and accessible employment practices at all stages of the employment relationship, including current and prospective employees.
Peel Chrysler will notify employees and the public about the availability of accommodation for applicants with disabilities in the recruitment process.
During the recruitment process, Peel Chrysler will notify applicants when individually selected to participate in the selection process that accommodations are available upon request.
If an applicant requests accommodation, Peel Chrysler will consult with the applicant and arrange for suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
Informing employees of supports
When making an offer of employment, Peel Chrysler will notify the successful applicant about its policies for accommodating and supporting employees with disabilities.
Peel Chrysler will provide updated information to employees whenever there is a change to this policy.
Peel Chrysler will provide communication supports and accessible formats of communication to employees upon request. Peel Chrysler will consult with the employee making the request to determine the suitability of the communication support or accessible format.
Workplace emergency response
Employees who have a disability will be provided with individualized workplace emergency response information, if the disability is such that the individualized information is necessary. Individualized workplace emergency response information will be reviewed when the employee moves to a different location, when the employee's overall accommodation needs are reviewed, or when Peel Chrysler reviews its general emergency response policies.
Performance management and career development
Peel Chrysler will take into account the accessibility needs of employees with disabilities when using performance management process, when providing career development opportunities and during redeployment.
Individual accommodation plans and return to work plans
Peel Chrysler will develop and implement individual accommodation plans for employees with disabilities. Individual accommodation plans are written documents that list accommodations employees with disabilities need to make their jobs accessible.
Peel Chrysler will develop and implement return to work (RTW) plans for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work. RTW plans are written documents that outline the steps that will be taken in order to help the employee return to work.
The procedure for developing individual accommodation and RTW plans is as follows:
· Starting the plan: An employee with a disability may approach his/her manager and request accommodation, or management may ask the employee whether accommodation would help the employee perform job tasks. An employee who is absent from work due to a disability will contact his/her manager when the employee is ready to return, or management may request information from the employee on his/her ability to return to work.
· Discussing accommodation: The employee and his/her manager will discuss the employee's needs and how the employee will perform certain functions of the job. Others may be involved in the discussion as required, such as other members of management or medical professionals. The employee may request an evaluation by an outside medical or other expert to determine if and how accommodation can be achieved.
· Detailing the plan: The employee and manager will write the plan together. The plan should include the following:
o The employee's name and job title
o The manager's name and job title
o The time period the plan is required
o A timeline for reviewing and updating the plan
o What accessible formats or communication supports the employee needs, if any
o The employee's emergency information or individual emergency response plan, if required
o List of tasks the employee will perform differently
o List accommodations that allow the employee to perform each task
o Strategies for implementing the accommodations
o Actions required to implement the strategies
o Any other required information
· Reviewing the plan: The employee and manager will review and update the plan as required to ensure the employee's needs are being met.
· Privacy: Peel Chrysler shall take all steps required to protect the privacy of the employee's personal information throughout the procedure.
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